Home>Transparency>Performance Indicators>Paratransit Statistics
Note: Ridership goals were developed using budget projections.
3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2014
Paratransit Statistics
| Paratransit | Fiscal Year 2013 Annual |
FY 2014 Annual |
FY 2015 Annual |
FY 16 Second Quarter |
Met Goal |
FY 2016 Goals |
|---|---|---|---|---|---|---|
| Passengers per Revenue Hour | 2.50 | 2.60 | 2.60 | 2.40 | Yes | >=2.40 |
| Net Cost per Passenger | $22.69 | $23.16 | $24.28 | $29.27 | No | <=$26.75 |
| Ontime Performance 3 | 96.9% | 96.7% | 96.5% | 92.6% | Yes | >=92.0% |
| Complaints per 1,000 Passenger Trips 3 | 0.43 | 0.43 | .47 | 0.40 | Yes | <=1.0 |
| Schedule Calls Response Time (minutes) 3 | 1.32 | 1.36 | 1.36 | 1.20 | Yes | <=2.0 |
| Days of Service Calls Response Time (minutes) 3 | 1.18 | 1.09 | 1.14 | 1.20 | Yes | <=2.0 |
| ADA Eligibility Certification within 21 Days 3 | 100.0% | 100.0% | 100.0% | 100.0% | Yes | >=100.0% |
| Preventable Maintenance Inspections Ontime 3 | Unavailable | 99.6% | 100.0% | 100.0% | Yes | >=95.0% |
| Major Accidents and Incidents per 85,000 Passenger Trips 3 | 0.0 | 0.0 | 0.0 | 0.0 | Yes | <=1.0 |
| Non-Major Accidents and Incidents per 85,000 Passenger Trips 3 | .03 | 0.1 | 0.47 | 0.5 | Yes | <=2.0 |
3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2014
