MyHealth is an internet tool that allows you to securely access elements of your health information and contact your Stanford clinic. 

With MyHealth you can view your health information, including allergies, medications, test results, and immunizations. You can also see your upcoming clinic appointments, send a message to your clinic, and more!

No. MyHealth is a free service offered by Stanford Health Care.

Yes. MyHealth offers a "Printer Friendly Page" feature to print your information in an easy-to-read format. Simply click the printer icon that is located in the upper right side of most screens. 

MyHealth currently offers Share Access for a child's or other adult’s health information. Learn how to request Share Access.

Your physician and clinic staff have access to your electronic medical record that is available when you visit the clinic. However, once you create a unique MyHealth ID and password, only you have access to your MyHealth information.

If you would like more information about MyHealth, please talk to your physician or a clinic staff member.

Before activating your account, make sure you have the following documentation:

• MyHealth Access Code: A 15-digit code included in your MyHealth activation letter provided by your clinic.
• Date of Birth
• Your Stanford Health Care Medical Record Number (MRN): Your MRN identifies your MyHealth account. Your MRN can be found:
  • In your MyHealth Activation Letter given to you by clinic staff during your visit with Stanford Health Care, or
    
  • On the top of the After Visit Summary report given to you during check-out of your last clinic visit

If you are having problems activating your account, please call the MyHealth Service Desk at 1-866-367–0758. You may also send a message the MyHealth Service Desk by clicking on the "MyHealth Help Desk" link in the footer of the MyHealth home page. You will then be able to complete and submit a Help Desk form.

You must be a Stanford Health Care or Menlo Medical Clinic patient and at least 18 years old to sign up for MyHealth.

You can create a new MyHealth account in person during your next visit or online at any time through the Myhealth application by selecting "Create a New Account".

MyHealth is available at all Stanford Health Care clinics, Stanford Cancer Center, and Menlo Medical Clinic. MyHealth is also available at Stanford Health Care's University HealthCare Alliance (UHA) clinics, which is a network of primary care and specialty clinics.

Please note that online appointment scheduling through MyHealth is not available for all locations. For a list of participating clinics, please check the information provided in the Appointments section of the MyHealth application.

If you have forgotten your MyHealth ID or your Password you can retrieve both online in just a few easy steps.

Retrieve MyHealth ID

• Confirm your identity
• Select how you'd like to receive your reminder (text message or email)

Retrieve Password

• Confirm your identity
• Answer your security question
• Create a new password

Try online retrieval first. If you're still having trouble, please call the MyHealth Help Desk at 1-866-367–0758.

In most cases, yes. You can send a non-urgent message to your clinic using the Message My Clinic feature. You should be able to contact your primary care provider. To contact other providers, you must have an established relationship with that provider.

Similar to calling the clinic, messages from MyHealth are routed to nurses who work closely with your physician. The nurse may respond directly or route the message to the physician. All messages sent to the clinic become part of your medical record.

MyHealth requires that a patient have an established relationship with a physician before a message can be sent. As such, if the relationship is not established, or if the relationship is older than a year, patients cannot send a message to the clinic. In these circumstances, please call the clinic.

You will generally receive an answer within 1-2 business days. MyHealth should not be used for urgent situations. Please call your clinic if you have not received a response after 2 business days.

If this is a medical emergency, please call 911 immediately!

Some patients may have access to view the notes that their doctor writes during or after an appointment. Read our Open Notes FAQs to learn more.

Most test results are shared with you. Technical reasons limit the release of some results. Your provider will share results with you that cannot be released electronically through an alternate means.

If you have questions about your test results, please contact the physician who ordered the test by sending a MyHealth message or calling your clinic.

Yes. MyHealth uses the latest encryption technology that is the industry-standard. In addition, there are a number of ways that you can make sure your information is safe such as selecting a unique password that is easy for you to remember, but hard for others to guess.

You need access to a computer connected to the Internet. For Macintosh, use Safari 5.0 or Internet Explorer 11.0 or newer. For PCs, use Internet Explorer 11.0, Google Chrome 20.0, or Mozilla Firefox 13.0 or newer. The browser must support 128-bit encryption. For best results, use the newest browser version your computer will support.

MyHealth accounts are automatically deactivated if a MyHealth ID or password is incorrectly input 5 times during the login process. If you receive this message, please call the MyHealth Service Desk between 9 a.m. and 5 p.m. or send message a message to the MyHealth Help Desk by clicking on the "Contact MyHealth Help Desk" link on the home page and submitting the form.

Billing office contact information:

Stanford Health Care:
Phone: 1-800-794-8978 or 650-498-7200 
Monday – Friday, 8 a.m. – 5 p.m.

If you are trying to view and pay your child's bill online within MyHealth, and you cannot see your child's charges, please send us a request from the Billing Page in MyHealth. You can also call the clinic where your child received services. Please request that "your patient record is linked to your child's guarantor account." If you have any further issues or questions, please call a customer service representative with the appropriate billing office. Click here to see contact numbers for each office.

If your child received services at Lucile Packard Children's Hospital, please click here.

Stanford Hospital handles all billing related to hospital and/or facility charges.  Stanford Physician (Professional) Billing handles all billing related to physician charges (e.g. physicals or office visits).

As a patient, you should know and understand your insurance plan benefits and your responsibility for any deductibles, co-insurance, or co-payment amounts prior to any visit. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service or procedure, you may be responsible for full payment of the bill.

To find out what your insurance plan covers and what your financial obligation may be, call the Customer Service or Member Services Department of your insurance company (the phone numbers are on your insurance card).

Make sure that your insurance company lists both your doctor and hospital as a participating provider. If you go to an out-of-network provider, you may have a greater financial responsibility for services provided. Your insurance company can assist you in finding an in-network provider to limit the amount of money you will have to pay for care.

You can verify and update your insurance in MyHealth by clicking on "Billing & Insurance" in the left navigation menu then clicking "Update My Insurance."

As a courtesy, we bill both your primary and secondary health insurance carriers. To ensure proper and prompt processing of your claim, please verify the insurance information we have at the time of registration. You can verify and update your insurance in MyHealth by clicking on "Billing & Insurance" in the left navigation menu, then clicking "Update My Insurance."

If you would like to receive a paper statement in the mail, you can request it from the appropriate billing office.

Statements are issued monthly.

If you are having technical problems in MyHealth, please contact the MyHealth Help Desk.

Your insurance provider will send you an Explanation of Benefits (EOB) notice that details the amount it has paid, any non-covered or denied amounts and the remaining balance that you are responsible for paying. Review your EOB carefully, compare it to your Hospital and/or Physician paper statement and call your insurance provider or a Customer Service Representative right away if you have questions or concerns.

Your outstanding balances are viewable in MyHealth. Click on "Billing & Insurance" located in the left navigation menu, then click "Billing Summary." Your outstanding balance(s) will be listed on the right side of the page under "Balance Due."

In the event a customer is owed a refund due to an overpayment, once verified by customer service, that refund will be tendered to the customer by crediting the original credit card or by mailing a check. All requests are handled in a timely manner as our goal is complete customer satisfaction. For any questions concerning a refund due or about our policy, please contact one of our customer service representatives.

The most common insurance denials received on claims are:

• Your insurance carrier needs additional information from you
• You were not covered by your insurance plan on the date of service
• No authorization/referral is on file for services
• The service you received was not covered under your plan
• The insurance information recorded at the time of service was inaccurate, incomplete or outdated

Yes. However, if there aren't sufficient funds on your card to cover the transaction you're attempting, the payment will not be accepted.

To protect the integrity and privacy of your information, credit card information is encrypted during the transaction transmission. Once the transaction is complete, SHC does not store any credit card numbers in our system.

Your payment is due upon receiving a statement in the mail or upon receiving an email notification stating you have a balance due.

If you're having personal financial difficulty, and you cannot pay your bill, please call a customer service representative with the appropriate billing office:

Stanford Health Care:

Phone: 1-800-794-8978 or 650-498-7200

Monday – Friday, 8 a.m. – 5 p.m.

At this time, you cannot view or make payments for your spouse in MyHealth. We apologize for the inconvenience. You can make a quick online payment for your spouse by paying as a guest here.

We accept Visa, MasterCard, Discover, and American Express credit cards.

We apologize. This feature is not currently available in MyHealth.

If you are unable to view part or all of your bill, you can call the appropriate billing office. Click here to see contact numbers for each office.

If you would like to make a payment over the phone or you are having trouble making a payment, you can call the appropriate billing office. Click here to see contact numbers for each office.

Video visits let you receive the same quality of care from your care team without traveling to the clinic and sitting in the waiting room. Similar to FaceTime or Skype, video visits allow your care team member to see, hear, and talk with you as they would in an in-person visit.

Video visits are ideal for:

• Following up on a condition or health issue
• Health and wellness coaching
• Establishing care
• Discussing a new health issue

While video visits may not be suitable for all types of care, your care team will work with you to determine when you need to be seen in the clinic. Video visits are not appropriate for emergency situations. If you are experiencing a medical emergency, call 911 right away.

You can schedule a video visit by:

• Making an appointment through Stanford Health Care's MyHealth website or the MyHealth app. Once logged in, select Appointments > Make Appointment (or the calendar icon), and follow the instructions to complete scheduling.
• Calling your clinic.
• Call 650-498-3333 and we can connect you to the appropriate clinic to continue with scheduling.
• Ask Stanford Health Care clinic staff during your next visit.

We recommend you connect to your video visit on your smartphone using the Stanford Health Care MyHealth app for iOS or Android. You can also use a laptop or a desktop computer to connect to your video visit through the Stanford Health Care MyHealth website.

Learn more about how to join your video visit from your iPhone, Android phone, or laptop/desktop computer.

Not at this time. Currently the MyHealth app is only supported for mobile phones.

All you need is a Stanford Health Care MyHealth account and the free Stanford Health Care MyHealth app on your iPhone  or your Android phone. Before your scheduled video visit, log in to your MyHealth account on the phone you plan to use for your visit. Once logged in, tap on Appointments, then select your video visit from the list of Upcoming Appointments. Finally, tap on the Test Video button to make sure everything is set up. (Note: Please make sure you have the most updated version of the app.)

Learn more about how to join your video visit from your iPhone or Android phone.

You will need to have:

• Internet connection 1.0mbps or greater (Cable Modem or faster)
• A webcam
• A microphone
• A supported browser: We support web browsers such as Safari, Firefox, or Internet Explorer. Please note that Chrome is currently not supported for video visits
• A Stanford Health Care MyHealth account

Learn more about how to join your video visit from your laptop/desktop computer.

We recommend the following to ensure that your care team can provide the best care and experience possible:

Be sure to:

1. Test your hardware: Log in to your MyHealth account on the device you plan to use for your video visit. Once logged in, click onAppointments, then select your video visit from the list of Upcoming Appointments. Finally, click on the Test Video button to make sure everything is set up. (Note: Please make sure you have the most updated version of the app.)
2. Update your information: Before your appointment, make sure your care team has your most up to date information on allergies, medications, and insurance. To do so, log in to your MyHealth account, click on Appointments, and then select your upcoming appointment. On the Appointment Details page, click Update Your Information to update/verify your information.
3. Log in early: Five minutes before your video visit, log in to the Stanford Health Care MyHealth app or website with your MyHealth account. Once logged in, click on Appointments, click on your video visit from the list of Upcoming Appointments, then click on Start Video Visit, and wait for your care team member to join.

If you are having difficulties launching your video or experiencing any other technical problems, please call our Help Desk at 866-367-0758. To ensure the best video visit experience possible, we recommend that you test your hardware two days before the appointment so that any potential issues can be worked out ahead of time. If the technical issue persists at or during the scheduled appointment time, your care team member will call you to continue the appointment as a phone call.

Once you scheduled your video visit appointment, you will be able to test your setup (e.g., webcam and microphone) to ensure that everything is working properly. Please make sure to test your hardware on the same device you will be using for your video visit.

Five minutes before your scheduled appointment time, you will see a Begin Visit or a Start Video Visit button in MyHealth. Simply tap or click on the button to join your video visit. Once your care team member joins, your video visit will begin.

At the time you schedule your video visit, you will be asked to provide a back-up telephone number where your care team member can reach you in case there are any issues with the video connection. If there are technical issues during your video visit, we will call you to continue your visit by phone.

While any place with a fast internet connection will work, we recommend that you have your video visit in a place that is private enough for you to comfortably discuss your health questions with your care team. 

A summary of your visit can be found in the Past Appointments section of MyHealth. Go to Appointments, click Past, and then click on the specific visit to view more details about the visit.

You can cancel your visit by logging in to MyHealth and clicking on Cancel in your upcoming appointment details.

You can track and share blood pressure, weight, pulse, blood glucose and steps.

You must have an active Stanford Health Care MyHealth account, and your doctor must submit a request before you can begin tracking and sharing your health data. Once the request is complete, you'll see a "Track My Health" tile on the mobile app or a "Health Tracker" link under the My Medical Record heading on the MyHealth website. Please consult with your doctor to learn more.

All you need is an iPhone or an iPod touch (running iOS 8 or later) with the Health app from Apple installed. You can then link any devices supported by the Apple Health app to start tracking your data, or simply use the iOS device and the Health app for tracking.

To start sharing data with MyHealth, you'll need to link the Health app directly to your MyHealth account (mobile device only). See the next FAQ for detailed instruction on how to link your accounts.

In addition to iOS devices, we also support any Withings/Nokia Health device as long as it syncs data with your Withings/Nokia Health account. Once you link your Withings/Nokia Health account directly to MyHealth (through the web or through the mobile app) you can begin sharing data. Follow the instructions in the next FAQ to link your accounts.

We do not currently support Android devices.

We recommend setting up the device you want to use first and registering for an account with the device provider.

Sharing data using the Apple Health app and MyHealth

View the iOS set up guide here.

1. Sync your device with the Apple Health app.
   If you need help setting this up, please refer to the Apple Health app support article. If you're not using any devices other than your iOS device, skip to step 2.
2. Connect your Stanford Health Care MyHealth and Apple Health accounts.
   Open up the MyHealth app on your mobile device and select "Track My Health." On the next screen, tap on "Manage Connections" at the bottom, then tap on "Connect to Health," select the data you want to share, and tap "Done" to start sharing data between Apple Health app and MyHealth.

Sharing data using a Withings/Nokia Health device and MyHealth

View the Withings/Nokia Health set up guide here.

If you are using a Withings/Nokia Health device, you can sync your Withings/Nokia Health device directly through the MyHealth website.

1. Visit Stanford Health Care MyHealth portal and log in using your Stanford Health Care MyHealth account.
2. Click on "My Medical Record" on the top, then click on "Health Tracker" on the left.
3. On the next page, click "Connect My Account." You'll see a message telling you that you'll be taken to the Withings/Nokia Health website. Click "Continue" and follow the instructions on Withings/Nokia Health website to complete the process. 

Important: If you're using a Withings/Nokia Health device, we suggest that you do not link all three together (Withings/Nokia Health to MyHealth, Withings/Nokia Health to Apple Health, and Apple Health to MyHealth). If you do this, duplicate readings may appear to your doctor.

You can also manually enter data directly into MyHealth that will be shared with your doctor. This can be done on the MyHealth iOS app or the MyHealth website. View the manual data entry guide here.

Your data is securely transferred to Stanford Health Care's electronic medical record software allowing you and your doctor to track and manage your health goals together.

These are notes that your doctors and other providers write during or after your appointment that are shared with you.

Patients who read their notes have stated they feel more in control of their care.  They have a better understanding of their health and medical conditions and improved recall of their care plan.

Note are available for most visits at Stanford Health Care. Most notes from Psychiatry visits and University HealthCare Alliance visits are not available. 

For visits to Stanford Health Care Primary Care and Cancer Center notes are available to view for visits after 10/8/15. For other departments, notes are available to view for visits after 4/24/17.

Your note is available as part of your past appointment summary in MyHealth.

Select Appointments, then Past, then the visit you're interested in reviewing. On the mobile app, click “View Appointment Details” at the bottom of the page to view the full visit summary including notes.

Your note will be available when your care team has finalized all documentation.

There are a few reasons why you may not see a note in MyHealth:

• The note may have been written before your doctor started sharing notes
• Some types of notes are not regularly shared such as procedure or surgical notes.
• Notes from inpatient and emergency room visits are not shared.
• Your doctor may not yet be sharing notes.
• The note may not be ready. After your doctor makes the note final, it will become available for you to view.
• Your doctor may have chosen not to share this particular note. Please contact your clinic for more information.

*If you would like to read notes that are not available on MyHealth, please note that you have the legal right to request your medical records. Visit the Stanford Heath Care Medical Records Department for more information.

When your note is available, you’ll get an email letting you know you have a new message in MyHealth. The MyHealth message will let you know which visit has a new note available for you to read.

The note is part of your medical record. Doctors use the note to document your care and to communicate with other medical professionals so you may see unfamiliar abbreviations or terms.  MyHealth has resources to help you: you can search the MyHealth Health Library for information about conditions, medications, results and more.  You can also request personalized information at no charge, for medical or health-related questions from the Stanford Health Library. Or, you can use a MyHealth message to ask for specific information from your care team. 

Any interaction between you and your health care provider is confidential. However, you may choose to share notes with your family members, caregivers or others involved in your care and discuss how you are going to work together to carry out your plans.

If you’d like to allow someone else to access your information through MyHealth, you can grant them access by dropping off or filling out a Share Access form next time you visit. Learn more about Share Access here.

Please send comments or suggestions about Notes from your Care Team through MyHealth in the "Share feedback about MyHealth" link in the page's footer. Your feedback about your experience with MyHealth is very important us at Stanford Health Care.

In order for eArrivals to work you need to have your location services and your Bluetooth turned on.

To check if your location services are turned on:

1. Go to your iPhone's Settings
2. Tap Privacy
3. Tap Location Services
4. Scroll down and tap MyHealth
5. Make sure the location access is set to “Always”.
   View Location Services guide

To check if your Bluetooth is turned on:

1. Go to your iPhone Settings
2. Tap Bluetooth
3. Make sure your Bluetooth is turned on.
   View Bluetooth guide

If both these items appear to be working correctly and you are still having issues, please see the front desk.

Note: MyHealth does not monitor or track your location. We detect your arrival in our clinics by monitoring for a low power Bluetooth signal (BTLE). 

The first time you login to MyHealth on your iPhone it will ask you if you would like to use Touch ID to login to MyHealth. If you declined to do so before, you can still enable it following the guide below. For Apple’s instructions on how to set up Touch ID on your iPhone, visit Apple Support.

1. First, make sure you have Touch ID set up on your iPhone.
2. Tap the menu icon in the top left corner of your MyHealth home screen
3. Tap Settings
4. Turn on “Use Touch ID”
   View Touch ID guide

In order for eArrivals to work you need to have your location services and your Bluetooth turned on. For instructions on how to enable these settings, refer to your manufacture’s help guide.

If both these items appear to be working correctly and you are still having issues, please see the front desk.

Note: MyHealth does not monitor or track your location. We detect your arrival in our clinics by monitoring for a low power Bluetooth signal (BTLE). 

If an appointment is not available when you would like to be seen, you can be added to the Wait List. Clinics use the Wait List to track patients who have requested earlier appointments and contact them when appointments become available. 

You can request to be added to the Wait List by asking your care team, by selecting “Add to wait List” on your appointment confirmation screen, or by tapping “Add to Wait List” on the appointment screen in the MyHealth app.

You may be notified about an earlier appointment through a MyHealth notification or a phone call from the clinic.  

When the appointment offer expires, or if another patient accepts the offer, the offer is no longer viewable in MyHealth. 

If you would like to stop receiving notifications about earlier appointments, go to the upcoming appointments page in MyHealth, click on your upcoming appointment, and select “Remove from Wait List” or tap “Remove from Wait List” on the appointment screen in the MyHealth app.

Applications (apps) can register to access health record data at certain health systems, including Stanford Health Care, that use Epic as their electronic health record system.

FHIR (Fast Healthcare Interoperability Resources) is a standard set of interfaces that allow apps to gather data from electronic health record systems. It is part of the Federal Government’s effort to foster innovation by sharing data between health systems and app developers.

After downloading an app that has FHIR interfaces, follow the steps in the app to add a health care provider data source and select Stanford Health Care. You will then be sent to a MyHealth login page where you can enter your Stanford MyHealth login username and password.

You are granting access to your sensitive health data and you do so at your own risk, so we encourage you to be careful in evaluating which apps you use.  

Please contact the developer of the particular app that you are using to access your Stanford Health Care data.  You can often find the developer’s support link by going to their listing on the Apple AppStore or on Google Play.

Once you grant access to your health data, the app can download data from your health record for only 60 minutes. After 60 minutes, the app cannot access additional data unless you grant access again by adding Stanford Health Care as a data source and entering your Stanford MyHealth username and password.

If you would like to remove your data from the app after it is downloaded from Stanford Health Care, contact the developer of the app and follow any steps they have for data removal.

Please contact Epic directly to obtain access to these APIs or for support in using these APIs’s .  You can find more information here: https://open.epic.com/