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Maintenance

Show All Answers

1. I have questions about the tree in front of my house. Who do I contact?

To ask a question regarding your tree, call 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday or email us.

2. Who do I contact to trim or remove a city street tree?

The City of Campbell strongly supports the preservation of street trees. Trees beautify and enhance our neighborhoods, help to conserve energy, clean the air, and provide a home for wildlife. In 2005, Campbell was named a Tree City USA for the 23rd year in a row by the National Arbor Day Foundation for its commitment to trees.

The city will remove street trees only if they are dead or diseased beyond saving. Street tree removals requested by adjacent property owners for any other reason are allowed only in very limited circumstances. In most cases, these requests require the approval of the Parks and Recreation Commission and, if granted, require that the adjacent property owner arranges and pays for the removal and replacement of the tree with a large, 24-inch box tree.

To discuss street trees, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30p.m., Monday through Friday, and ask to speak to the Park Maintenance supervisor.

3. Who do I contact to trim or remove a private tree?

Trees on private property are the responsibility of the property owner. To inquire about the removal of a private tree, please contact our Planning Department at 408-866-2140 between the hours of 8 a.m. to 5 p.m., Monday through Friday or email us.

4. There is a pothole in my street. Who do I contact to fix it?

To report a pothole in the street, please email us or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide the address of the location of the pothole along with your name and telephone number.

5. Where do I report damaged or missing signs?

The Maintenance Division makes repairs to existing traffic signs as needed. To report a concern or problem with a traffic sign, please email, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

For new sign installation, please email us or call our Engineering Division at 4080866-2150 between the hours of 8 a.m. and 5 p.m., Monday through Friday.

6. There is a significant ponding in the curb and gutter area. What can I do?

The city’s response to ponding water along the gutter is limited. Significant ponding is often a result of excessive irrigation. Residents can reduce the amount of accumulated water in the curbed area by limiting the amount of irrigation applied to their lawn or landscaped areas.

Assuring that the curbed area is kept free of litter and debris is also essential. Since residential areas are swept once a month, it is important that cars are not parked along the curbed area during the scheduled sweep day. Allowing the street sweeper access to the curb and gutter to remove debris, assists in the mitigation of water.

If there are low hanging branches above the curbed area which prevent the street sweeper access to the curb, please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number. You can also contact our office by email.

7. Who do I contact for an uplifted sidewalk or curb and gutter?

Due to budget constraints, the City of Campbell no longer administers an annual replacement program for sidewalk, curb and gutter areas.

A resident may contact the City and complete a request for an inspection of a sidewalk and/or curb and gutter. If the displaced area meets the City’s criteria for repair, the lift will be ground down or ramped. If this is not feasible, the flag of sidewalk will be removed and replaced with asphalt.

To report an uplifted sidewalk and or curb and gutter please contact the City of Campbell Public Works Maintenance Division at 408-866-2145, between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and provide an address of the location along with your name and telephone number, or email us.

As an option, residents may apply for an encroachment permit with our Engineering Office and hire a contractor at their own expense to remove and replace the section of sidewalk. For more information about our encroachment permit process and applications, please continue reading or come in and visit us at City Hall, located at 70 North First Street in downtown Campbell. We are open from 8 a.m. to 5 p.m. Please note that any work done within the public right of way requires an encroachment permit.

We do continue to maintain the removal and replacement lists should the budget situation improve and the Sidewalk Maintenance Repair Program is reinstated. At that point, the locations listed in the program will be addressed in the order they were received.

8. How do I get my name on the waiting list for the Community Garden?

The City of Campbell operates and manages a community garden at Edith Morley Park. The approximate 0.5 acre garden site has 29-10 feet by 20 feet and 10-10 feet by 10 feet garden plots. Community garden plots are available for Campbell residents who want to have a garden to plant vegetables, herbs, or flowers, but don't have a suitable site where they live. Plots are issued on a year-to-year and first-come, first-served basis, with a limit of one plot per family. There is a $72 annual fee for the 10 feet by 20 feet plot and $36 fee for the 10 feet by 10 feet plot. This covers watering costs and upkeep of the garden. Currently, there is a waiting list. If you would like to be placed on the waiting list, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

9. Who do I report graffiti to?

Graffiti creates visual blight and property damage. When graffiti is allowed to remain on property and not promptly removed, it invites additional graffiti and criminal activity. Therefore, it is extremely important that once graffiti is discovered, it must be removed immediately. If you need help in removing graffiti or need to make a report regarding graffiti removal, call the graffiti hot line at 408-866-2191.

10. When will my street get swept?

The street sweeping schedule for residential areas with curb and gutters in the City of Campbell is available online. Please note that these areas get swept twice a month. We request that you refrain from parking on the street during the scheduled sweeping days so that the sweeper can get access to the curb area.

11. Who do I call for sewer related problems?

West Valley Sanitation District maintains the system from the sewer clean out to the street. To report problems with the sewer clean out or sewer lines, please contact West Valley Sanitation District during their business hours 7:30 a.m to 4:30 p.m. on weekdays at 408-378-2407, or visit their website. For after hour emergencies, call County Communications at 408-299-2507.

12. Who do I call about a rodent problem?

Santa Clara County Vector Control is responsible for providing this type of service. You may contact Vector Control at 408-299-2050 or visit their website
for more information.

13. I will be doing some construction and digging. How can I avoid hitting the underground utility lines?

When digging in the city right of way, you must call Underground Service Alert (U.S.A.) at 1-800-227-2600. They will notify the appropriate utility companies who in turn will mark their facilities in the public right of way. You must contact U.S.A. at least two working days prior to commencing any work. For more information about U.S.A., visit their website.
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14. Who do I contact if a tree / bush is blocking visibility or access to my street or sidewalk?

To report a tree or bush which is blocking vehicle or pedestrian traffic, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and please provide an address of the location along with your name and telephone number.

15. What are the water feature hours at the various parks in Campbell?

The City of Campbell is committed to reducing their overall water usage by 20%. In response to this commitment, water feature hours of operation have been reduced to 11:00 am to 5:00 pm daily. Water features are in operation during the warm weather month's from April to October.

For concerns relating to the water features, please email us, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday.

16. Who do I contact for bees or wasps in the city’s right of way?

To report bees or wasps in city trees or city property, please email or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday and please provide your name, telephone number, and the location of the infestation.

17. Who do I contact for dead or stray animals in the city’s right of way?

To report a stray animal in the city’s right of way, please contact Silicon Valley Animal Control at 408-764-0344, Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. After hours call 408-764-0344 and you will be directed to the appropriate contact information. Visit the Silicon Valley Animal Control’s website for more information.

18. Who do I contact to report a stray shopping cart?

Citizens can report shopping carts found in the public right of way to the store owner, email the city, or call the Maintenance Division at 408-866-2145 between the hours of 7 a.m. and 3:30 p.m., Monday through Friday. Please provide your name telephone number and location of the cart.

Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.