Design Thinking as a Way to Improve Patient Experience
Students in a two-day course offered by the Hasso Plattner Institute of Design at Stanford looked for ways to improve the patient experience in the Stanford emergency department.
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The Stanford ED is a Level 1 Pediatric and Adult Trauma Center serving children and adults. We treat major and minor illnesses and injuries. From arrival to discharge and every step in between, find out what to expect during your visit.
Each team member will introduce themselves and explain their role in your care.
Your doctor(s) will meet with you to conduct an exam and discuss your symptoms, including your level of pain. Any treatments or required tests will be discussed with you. A pharmacist is available between the hours of 2pm and midnight to discuss medications.
If necessary, your nurse(s) will:
Please tell your care provider if you are in pain so that we may assist you.
We encourage you to ask questions about your care.
If tests are required, we have the resources to conduct almost all of these onsite. Please plan on waiting for your results. The following time frames are provided as estimates only:
Students in a two-day course offered by the Hasso Plattner Institute of Design at Stanford looked for ways to improve the patient experience in the Stanford emergency department.
The Stanford Emergency Department is open 24 hours a day. The Fast Track program is open daily from 11:30am-11:30pm and provides emergency care for patients 2 and older with minor illnesses and injuries. Most Fast Track patients are discharged within 90 minutes.
Most Emergency Department visits aren't planned. However, if you are able, please bring the following with you:
International Patients
Phone: +1 650-723-8561
Email: IMS@stanfordhealthcare.org