Accounts

Review the instructions in the Google Chrome Help Center.

Finding your version of Internet Explorer

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.

Clearing your cache

Video on clearing your cache in Microsoft Internet Explorer

Internet Explorer 8.x

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Select Delete Browsing History.
3. Select the checkbox next to "Temporary Internet Files."
4. Click Delete.
5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Internet Explorer 7.x

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Select Delete Browsing History.
3. Click Delete files.
4. Click Yes in the confirmation window.
5. Click Close.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 6.x

1. In Internet Explorer, click the Tools menu.
2. Select Internet Options.
3. Click the General tab.
4. Click Delete Files.
5. Click OK in the confirmation window.
6. Click OK to close the "Internet Options" window.

Note: It can take several minutes for the cache history to be deleted.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Internet Explorer 8.x

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Select Delete Browsing History.
3. Select the checkbox next to Cookies.
4. Click Delete.
5. Once your cookies have been deleted, click Okay.

Internet Explorer 7.x

1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
2. Click Delete cookies.
3. Click Yes in the confirmation window.
4. Click Close.

Internet Explorer 6.x

1. In Internet Explorer, click Tools.
2. Select Internet Options.
3. Click the General tab.
4. Click Delete Cookies.
5. Click OK in the confirmation window.
6. Click OK to close the "Internet Options" window.

Finding your version of Firefox

To find your version of Firefox:

• On Windows, click Help, then click About Mozilla Firefox.
• On Mac OS X, click Firefox, then click About Mozilla Firefox.

Clearing your cache

Video on how to clear your cache in Mozilla Firefox

Firefox 3.5.x for Windows

1. In Firefox, click the Tools menu.
2. Select Clear Recent History.
3. Under "Time Range to Clear," select Everything.
4. Select the "Details" checkbox.
5. Select the "Cache" checkbox.
6. Click Clear Now.

Firefox 3.x for Windows

1. In Firefox, click the Tools menu.
2. Select Clear Private Data.
3. Select the "Cache" checkbox.
4. Click Clear Private Data Now.

Firefox 3.x and 3.5.x for Mac OS X

1. Click the Firefox menu.
2. Select Preferences.
3. Select Advanced.
4. Click the Network tab.
5. In the "Offline Storage" section, click Clear Now.
6. Click OK.

Firefox 2.x for Windows

1. In Firefox, click the Tools menu.
2. Select Options.
3. Select Advanced.
4. Click the Network tab.
5. In the "Cache" section, click Clear Now.
6. Click OK.

Firefox 2.x for Mac OS X

1. Click the Firefox menu.
2. Select Preferences.
3. Select Advanced.
4. Click the Network tab.
5. In the "Cache" section, click Clear Now.
6. Click OK.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Firefox 3.5.x for Windows

1. In Firefox, click the Tools menu.
2. Select Clear Recent History.
3. Under "Time Range to Clear," select Everything.
4. Select the "Details" checkbox.
5. Select the "Cookies" checkbox.
6. Click Clear Now.

Firefox 3.5.x for Mac OS X

1. Click the Firefox menu.
2. Click Preferences.
3. Click Privacy.
4. Click Remove Individual Cookies.
5. In the Cookies dialog box, click Remove All Cookies.
6. Close the Cookies dialog box.
7. Close the Preferences window.

Firefox 3.x for Windows

1. In Firefox, click the Tools menu.
2. Click Options.
3. Click Privacy.
4. In the "Cookies" section, click Show Cookies.
5. In the Cookies dialog box, click Remove All Cookies.
6. Click OK to close the Cookies dialog box.
7. Click OK to close the Options window.

Firefox 3.x for Mac OS X

1. Click the Firefox menu.
2. Click Preferences.
3. Click Privacy.
4. In the "Cookies" section, click Show Cookies.
5. In the Cookies dialog box, click Remove All Cookies.
6. Click OK to close the Cookies dialog box.
7. Click OK to close the Preferences window.

Firefox 2.x for Windows

1. In Firefox, click the Tools menu.
2. Click Options.
3. Click Privacy.
4. In the "Cookies" section, click Show Cookies.
5. In the Cookies dialog box, click Remove All Cookies.
6. Click OK to close the Cookies dialog box.
7. Click OK to close the Options window.

Firefox 2.x for Mac OS X

1. Click the Firefox menu.
2. Click Preferences.
3. Click Privacy.
4. In the "Cookies" section, click Show Cookies.
5. In the Cookies dialog box, click Remove All Cookies.
6. Click OK to close the Cookies dialog box.
7. Click OK to close the Preferences window.

Finding your version of Safari

To find your version of Safari:

• On Windows, click Help, then click About Safari.
• On Mac OS X, click Safari, then click About Safari.

Clearing your cache

Safari 3.x, 4.x and 5.x for Mac OS X

1. Click the Safari menu.
2. Select Empty Cache.
3. Click Empty.

Safari 3.x for Windows

1. In Safari, click the Edit menu.
2. Select Empty Cache.
3. Click Empty.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Safari 5.x for Mac OS X

1. In Safari, click the Safari menu.
2. Click Preferences.
3. Click Privacy.
4. Click Remove All Website Data.
5. Click Remove Now.
6. Close the "Preferences" dialog box.

Safari 3.x for Windows

1. Click the Safari menu.
2. Select Preferences.
3. Click Security.
4. Click Show Cookies.
5. Click Remove All.
6. Click Done to close the cookies list.
7. Close the "Preferences" dialog box.

Finding your version of Opera

To find your version of Opera:

• On Windows, click Help, then click About Opera.
• On Mac OS X, click Opera, then click About Opera.

Clearing your cache

Opera 9.x for Windows

1. In Opera, click the Tools menu.
2. Click Preferences.
3. Select the Advanced tab.
4. Click History.
5. In the "Disk cache" section, click Empty Now.
6. Click OK to close the Preferences window.

Opera 9.x for Mac OS X

1. Click the Opera menu.
2. Click Preferences.
3. Click the Advanced tab.
4. Click History.
5. In the "Disk cache" section, click Empty Now.
6. Click OK to close the Preferences window.

Clearing your cookies

While deleting your browser's cookies might fix the problem, it will also likely remove your saved settings for sites you've visited.

Opera 9.x for Windows

1. In Opera, click the Tools menu.
2. Click Delete Private Data.
3. Click Detailed Options.
4. Select Delete all Cookies.
5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
6. Click Delete.

Opera 9.x for Mac OS X

1. Click the Opera menu.
2. Click Delete Private Data.
3. Click Detailed Options.
4. Select Delete all Cookies.
5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
6. Click Delete.